Last updated: 24 August 2026
We want you to be happy with your purchase. This Refund Policy explains what happens if you have a problem with a digital product purchased from Anne Bird Consulting.
1. Digital products
Our products are digital downloads, so there is no physical item to return.
If you experience a problem accessing or downloading a product you have purchased, please contact us and we will do our best to resolve the problem.
For example, if a download link does not work, a file is missing or a file is corrupted, please contact us so that we can investigate and, where appropriate, provide a working copy or access to the product.
2. Cancelling a digital purchase
Where applicable under UK consumer law, you may have a right to cancel a contract for digital content.
If you have agreed to receive the digital content immediately and have expressly acknowledged that you will lose your cancellation right once the digital content begins to be supplied, that may affect your statutory cancellation rights.
We will provide any legally required information and cancellation rights applicable to your purchase.
3. Faulty or misdescribed products
If a digital product is faulty, does not work as described, or does not match the description provided at the time of purchase, please contact us.
Your statutory rights are not affected by this Refund Policy.
4. Refund requests
If you believe you are entitled to a refund or have a problem with your purchase, please contact us as soon as reasonably possible.
Please include:
- your name;
- the email address used for the purchase;
- the product purchased; and
- a brief description of the problem.
We may ask for information that helps us identify your order.
5. Statutory rights
Nothing in this Refund Policy limits, excludes or replaces your statutory rights under applicable UK consumer law.